Frequently Asked Questions (FAQs) — Zeora

Welcome to the Zeora FAQ section. Here you'll find answers to common questions about orders, shipping, payments, returns, products, and more.

1. Ordering

Q: How do I place an order?

Browse our products on www.zeora.shop, select the items you would like to purchase, add them to your cart, and proceed to checkout. Enter your delivery and payment information, review your order, and confirm your purchase. You’ll receive an order confirmation by email.

Q: Can I modify or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed or dispatched, but changes cannot always be guaranteed.

2. Shipping & Delivery

Q: Do you ship internationally?

We currently ship within the United Kingdom.

Q: How long does delivery take?

Standard UK delivery typically takes 2–5 business days, with orders usually processed within 1–3 business days.

Q: Is shipping free?

Yes. Standard UK delivery is free unless otherwise stated at checkout.

Q: Can I track my order?

Yes. Once your order has been dispatched, you’ll receive tracking information by email when tracking is available.

3. Payment

Q: What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major debit and credit cards, PayPal, Apple Pay, and Google Pay.

Q: Is it safe to use my card on your website?

Yes. Payments are processed through secure payment providers using industry-standard security measures designed to protect your payment information.

4. Returns & Refunds

Q: What is your return policy?

If you change your mind about your purchase, you generally have the right to cancel your order within 14 days of receiving it, subject to applicable UK consumer law and any applicable exceptions.

Please see our Refund & Returns Policy for full details.

Q: How long does it take to receive a refund?

Once an approved return has been received and processed, refunds are issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Q: What if my order arrives damaged or faulty?

Please contact us as soon as possible with your order number and, where appropriate, photographs of the damaged or faulty item. We’ll review the issue and help arrange an appropriate solution in accordance with applicable consumer rights.

5. Products & Quality

Q: How are your products selected?

We carefully curate our collection with attention to quality, design, detail, and everyday appeal. Each product is selected because we believe it adds something worthwhile to the Zeora collection.

Q: Will the product look exactly like the photos?

We make every effort to display products as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings, lighting, and the individual characteristics of the product.

6. Accounts & Security

Q: Do I need an account to shop?

No. You can place an order as a guest without creating an account.

Creating an account may make future purchases easier and can provide access to features such as saved information and order tracking, where available.

Q: How is my personal information protected?

We take your privacy and security seriously. Personal information is handled in accordance with our Privacy Policy and applicable UK data protection requirements.

7. Customer Support

Q: How can I contact Zeora?

Our customer support team is available to assist with questions about products, orders, shipping, returns, payments, and more.

Email: Support@zeora.shop
Phone: +447988045619
Support hours: Monday–Friday, 9am–5pm GMT

For order-related questions, please include your order number so we can assist you faster.

8. More Information

For additional information, please see our:

• Shipping Policy

• Refund & Returns Policy

• Payment Policy

• Privacy Policy

• Terms of Service

• Legal Notice

At Zeora, we’re committed to making your shopping experience simple, transparent, and enjoyable.