Shipping Policy

Last updated: August 26, 2026

At Zeora, we believe every order should arrive safely, securely, and without unnecessary delays. Each order is carefully prepared before being dispatched to you.

Order Processing

Orders are usually processed within 1–3 business days.

Once your order has been shipped, you’ll receive a confirmation email with tracking information when available.

UK Delivery

We currently offer delivery across the United Kingdom.

Standard UK Delivery: 2–5 business days
Shipping: Free on all UK orders

Delivery times are estimates and may occasionally vary due to weekends, public holidays, high-volume periods, or circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, we’ll send you a tracking link where tracking is available.

If your tracking information has not updated for several days, please contact us and we’ll be happy to assist.

Delivery Delays

If your order is delayed, please contact Zeora rather than the delivery carrier. We remain responsible for resolving delivery issues when the order is arranged by us. UK consumer rules generally require goods to be delivered within the agreed timeframe, or within 30 days where no other timeframe has been agreed.

Incorrect Shipping Information

Please carefully check your delivery address before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us to arrange redelivery.

Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the package and item.

If your order has not arrived within the expected delivery timeframe, contact us so we can investigate and help resolve the issue.

Contact Us

For any questions regarding shipping or your order, please contact our customer support team through the contact details provided on Zeora.

We’re always happy to help.