Payment Policy — Zeora

At Zeora, we aim to provide a secure, convenient, and transparent payment experience for all our customers. This Payment Policy explains our accepted payment methods, payment processing, billing, refunds, and payment security.

By placing an order through our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Zeora accepts payment methods displayed and available at checkout, which may include:

• Visa

• Mastercard

• Visa Debit

• Mastercard Debit

• Maestro

• PayPal

• Apple Pay

• Google Pay

Additional payment methods may be introduced in the future. Available payment options may vary depending on your location and checkout configuration.

2. Payment Processing

Payments are processed securely through trusted third-party payment providers.

We do not store full payment card details on our own servers. Payment information is handled through secure payment systems designed to protect your transaction information.

Payment is generally authorized and processed when you place your order.

3. Billing and Charges

Payment is required at the time of purchase.

All prices displayed on our website are in British Pounds (GBP £) unless otherwise stated.

Where applicable, taxes and delivery charges will be clearly displayed during checkout before you complete your purchase.

Once your order has been placed, you will receive an order confirmation showing the details of your purchase.

4. Payment Authorization

When you place an order, your payment provider may temporarily authorize the transaction to confirm that the payment method is valid and that sufficient funds are available.

Depending on your bank or payment provider, this authorization may appear as a temporary pending transaction.

5. Failed or Declined Payments

If your payment is declined or cannot be processed, please check that your billing and payment information is correct and that sufficient funds are available.

You may contact your bank or payment provider for further assistance or try another available payment method.

Zeora reserves the right to cancel an order if payment cannot be successfully completed.

6. Currency and International Payments

Our website primarily processes transactions in GBP (£).

If you use a payment method issued in another currency, your bank or payment provider may apply currency conversion fees or other charges.

Zeora is not responsible for fees imposed by your bank or payment provider.

7. Refunds and Payment Reversals

Refunds are handled in accordance with our Refund & Returns Policy.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

8. Fraud Prevention and Payment Security

To help protect our customers and our business, Zeora may review transactions for potential fraudulent or unauthorized activity.

We may cancel or delay an order where a payment cannot be properly verified or where there are reasonable concerns regarding payment security.

Additional verification may occasionally be requested for certain transactions.

9. Payment Disputes

If you believe you have been incorrectly charged, please contact us as soon as possible.

When contacting us about a payment issue, please provide your order number and relevant transaction details so we can investigate the matter efficiently.

Email: [Your customer support email]

We will review the issue and work with you to resolve it where appropriate.

10. Third-Party Payment Services

Payments may be processed by third-party payment providers such as PayPal, Stripe, Shopify Payments, or other payment services available at checkout.

These providers may have their own Terms of Service and Privacy Policies.

Zeora does not control the independent policies or systems of third-party payment providers, but we will assist with order-related payment issues where possible.

11. Taxes and Compliance

Applicable taxes will be displayed during checkout where required.

Zeora aims to comply with applicable UK laws and regulations relating to payments, taxation, and consumer transactions.

12. Recurring Payments and Subscriptions

Zeora does not currently offer subscription-based products or recurring payment services unless clearly stated on the relevant product or checkout page.

If recurring payments are introduced in the future, customers will be provided with clear information about the payment schedule, amount, and cancellation options before agreeing to the service.

13. Customer Responsibilities

When placing an order, customers are responsible for providing accurate billing and payment information and using a payment method they are authorized to use.

If you notice an unauthorized or suspicious transaction relating to your purchase, please contact your payment provider and Zeora as soon as possible.

14. Contact Us

If you have any questions about this Payment Policy or a payment made through our website, please contact us:

Zeora
United Kingdom

Email: [Your customer support email]
Phone: [Your phone number]

We’re here to help make your shopping experience simple, secure, and straightforward.